SISTIM INFORMASI MANAJEMEN

E-government Applied in Indonesia
Information and Communisiacation Technology user became large in this world. ICT user doesn’t unlimited in the commerce but also the other sector as Ministry of education , Ministry of defense and safety, social and etc. ICT user in interaction has more benefit than user tradisional method. The ICT benefit is in speeding, easing access and lowest cost. For example the sales were Indonesia and the customers were in Korea. In tradisional method the customers must to came to Indonesia if they want to buy the product which bid of the sales, but by ICT development the costomers and sales just sent an email and they making the trading promise.
Transformation of traditional government to become electronic government (eGovernment) has become one of most current public policy issues that is much talked about. In Indonesia eGoverment has just started by initiative which planned the last few years. This paper try to analyze the definition and aim of e Government and give an example of best practice that have been done by European countries which are more advance in implementing their eGovernment. Challenges and measures that should be taken by government in the Globalization era will be conclusion in this article.
Based on definition from World Bank, eGovernment is usage of information technology by government (such as: Wide Area Network, Internet and mobile computing) which make it possible for government to transform linkages with society, business world and other related parties. (www.worldbank.org). In practice, eGovernment is the usage of Internet to execute the government administration and provide better public service as well as public service oriented approach.
Briefly speaking the objectives to be obtained by implementing eGovernemnt is to create online customer and not in-line. EGovernment means to provide service without any intervenes from the employee of public institutions and long queue system only to get a simple service. Besides, eGovernment also aims to support good governance. The technology usage makes society easy to access information can reduce corruption by increasing transparency and accountability of public institutions. Egovernment can widen public participation in which society is likely to be actively in making decision/policy by government. EGovernment is also expected to improve the productivity and efficiency of bureaucracy in addition to increase the economic growth. In fact, the concept of eGovernment is to create a benevolence, comfortable, transparent, and cheap interaction between government and citizens (G2C-government to citizens), government and business enterprises (G2B-government to business enterprises) and relationship between governments (G2G-inter-agency relationship).
The benefit of E-government:
• The service is better for citizen. The information available in 24 hours in a day and 7 day in a week, without we must wait to the office opened. We can access the information every where.
• Raising relation between government, businessman, and citizen.
• Government execution more efisien.
Egovenment with provide service through Internet can be divided into some levels; namely providing information, one way interaction, two ways interaction and transaction which means fully electronic service. One way interaction could be facility to download needed forms. The process of on-line collecting form is an example of two ways interaction. While fully electronic service signifies decision making and delivery (payment) process. Derived from available facts the most part of realization of eGovernment in Indonesia is merely at the level of web-publicized by the government or is solely at the level of giving information. Data of March 2002 indicate 369 government offices have opened their web-sites. However, 24 percent of the websites could not maintain the sustainability of operation time due to insufficient budget. At the present, there are only 85 websites that function with full options (Jakarta Post, 15 January 2003). In spite of this, it needs to be highlighted that eGovernment is not solely as web publicized by government. Providing service up to the level of full-electronic delivery service needs to be afforded.

Public institutions’ websites in Indonesia except could be accessed directly, could also be accessed through the entry point of Indonesia public institution www.indonesia.go.id which represents Indonesia national portal. From this website, a part from searching out information, the visitors could also access some public and media institution websites promptly. Some models of eGovernment implementation that dominate all over the world at this moment are the service of citizens’ registration such as birth registration, marriage registration and address changing, tax calculation ( income tax, company tax, and custom duties), business registration, vehicle permits, and so on.

As a comparative study, we can observe the implementation of eGovernment in the European Union countries. The European Union is one of community that has applied eGovernment successfully. Only Canada, Singapore, and United States of America which have surpassed the European Union in the area of eGovernment. European Union itself has possessed a modern official website in which each citizen can access the latest information and policy as well as legal foundation of the government policy. At certain times, citizens even can interact in a straight line with the decision makers via chatting facilities (www.europa.eu.int). By having a very big capacity portal, citizen can apply for job and on-he-job-apprentice at the institution. There still many other facilities which are provided by its websites. In order to motivate public service in executing eGovernment, eEurope awards (www.e-europeawards.org) are operated in the framework of facilitating sharing experience and mutual learning among the members of European Union. Besides, eGovernment is performed by providing direct access facilities to government website of member countries and applicant countries as well as other European countries. The sample of best practice which is available in Dutch are among others; custom duties administration which can be done online so that bribe cases can be controlled and reduced. In British, the citizens can apply and renew their passports online. Whilst in French, the reimburse cost already paid for health by insurance companies have be done online. The regional government of Bonn in Germany at present is providing online service that is registration for kindergarten. Through its online portal citizens can obtain information about all kindergartens in the city and the parents can apply directly to be contacted via telephone.


Financial Area

Some entrepreneur , special in the city they don’t use cash in payment transaction but the usually use modern banking service in their transaction. Modern banking service only just in the city because economic growth centered just in the city, and evoke the money rotation also centered in the city. To be success operational institute financial like banking it certain need the information sytem rely on easy access by customers and the end depends on technology online information. For example the customer can pulled money every where still they were in ATM service of that banking, or the customers can check the balance, transferring the money to the other bill just in a minute, all transaction can be done.
Technology development and telematica infrastructure in Indonesia will be help development in industry financial sector like: expantion exertion. Banking institution and financial influence by development product in information technology. This sector need to product development in information technology to give their service for the customers.